• Contact Information: Such as your name, email address, phone number, and mailing address, which you provide when registering for an account, subscribing to newsletters, or contacting us for support. 
• Account Information: Username, password, and other credentials used to access our Service. 
• Usage Data: Information about how you interact with our Service, including IP address, browser type, device identifiers, pages visited, time and date of visits, and referral sources. 
• Payment Information: If you make purchases, we collect billing details such as credit card numbers, expiration dates, and billing addresses (processed through secure third-party payment processors). 
• Communication Data: Any information you provide in emails, chats, or forms, including feedback or inquiries. 
• Location Data: Approximate location based on IP address or, with your consent, precise location from your device. 
• SMS-Related Information: If you opt in to receive SMS notifications or messages, we collect your phone number and consent records. We may also collect non-personal information, such as aggregated usage statistics, which does not identify you individually. 

• To Provide and Maintain the Service: Including account creation, authentication, and delivering content or features you request. 
• To Communicate with You: Sending service-related updates, newsletters, marketing materials (with your consent where required), or responses to your inquiries. 
• To Process Transactions: Handling payments and fulfilling orders. 
• To Improve and Personalize the Service: Analyzing usage patterns to enhance functionality, troubleshoot issues, and tailor content to your preferences. 
• To Ensure Security and Compliance: Detecting and preventing fraud, abuse, or violations of our terms, and complying with legal obligations. 
• For SMS Notifications: If you consent to receive SMS messages, we use your phone number to send alerts, promotions, or other communications you have opted into. 
• For Analytics and Research: Generating insights to improve our Service, such as through aggregated data analysis. We only use your information in ways that are compatible with the purposes for which it was collected or as otherwise authorized by you. 

• Service Providers: With trusted third-party vendors who assist us in operating the Service, such as hosting providers, payment processors, analytics tools, and customer support platforms. These providers are contractually obligated to use your information only for the services they provide to us and to maintain its confidentiality. 
• Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of the transaction, subject to similar privacy protections. 
• Legal Requirements: When required by law, such as in response to a subpoena, court order, or government request, or to protect our rights, property, or safety, or that of our users or others. 
• With Your Consent: In any other situation where we have obtained your explicit permission. 

By opting into SMS messaging from a web form or any other medium, you agree to receive text messages from Home Energy Loss Prevention LLC.

Message Descriptions

Users can expect to receive various types of communications, including but not limited to:

• Appointment Reminders: Notifications regarding scheduled consultations or service visits.

• Order Alerts: Updates on the status of your energy-saving products or services.

• Account Notifications: Vital information regarding your account status or program eligibility.

• Customer Care: Direct outreach to resolve inquiries or provide support.

Frequency and Costs

• Messaging frequency may vary depending on your interaction with our services.

• Message and data rates may apply according to your specific mobile carrier plan.

Support and Opt-Out

To opt out at any time, simply text STOP to any message you receive from us. After texting STOP, you will receive one final confirmation message and will no longer receive SMS communications unless you re-subscribe. For assistance, text HELP or contact us through our website.